Returns & Refund Policy
Refunds And Returns
Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us.
The return address is set by default to the facility we use to create our products. When there is a returned shipment, an automated notification will be sent to us and then we will be able to resolve your issue by sending a new product or a 100% refund of your product fee. Unclaimed returns get donated to charity after 4 weeks. If Expressive Teez’s affiliated production facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned the production facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our production facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t registered an account on Expressive Teez.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to a charity at your cost or disposed of (without us issuing a refund).
Expressive Teez does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Items purchased in the wrong size: Due to the nature of our business where all products are made upon order by the customer and is tailored to fit the description of size submitted by the customer we will not be able to offer a refund or exchange on items of the wrong size. For economic and health reasons beyond our control we have had to take this measure. To alleviate any issues please reach out to our support team to have any questions or concerns you might have on this issue resolved.
Returned by Customer – We do not refund orders for buyer’s remorse. Returns for products, face masks, neck gaiters, as well as size exchanges are not offered by our store and must be processed at your expense. If you choose to return or request a size exchange then you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Expressive Teez reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.